Return Policy

Return & Refund Policy

Last updated: September 2026

At ALPIBE, we want you to be satisfied with your purchase. If something isn't right with your order, please contact us at info@alpibe.com.

14-Day Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period generally begins on the day you, or a third party designated by you, receives the goods.

To exercise your right of withdrawal, please contact us at:

Email: info@alpibe.com

Please clearly state that you wish to withdraw from your purchase and include your order number and relevant order details.

Your statutory rights remain unaffected.

Return Conditions

After notifying us of your withdrawal, products should be returned in accordance with the applicable legal return period.

Please return products with all included accessories and components where possible.

You may inspect the product as you would reasonably be able to do in a physical store. If the product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, you may be responsible for any resulting reduction in value, as permitted by applicable law.

Return Shipping Costs

Unless otherwise required by applicable law or stated by ALPIBE, the customer bears the direct cost of returning products after exercising the right of withdrawal.

If you receive a defective, damaged, or incorrect product, please contact us before returning it. Where ALPIBE is legally responsible for the issue, return costs will be handled in accordance with applicable consumer law.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at info@alpibe.com.

Please include:

Your order number
A description of the problem
Photos or other relevant information showing the issue

We will review the case and provide an appropriate solution in accordance with your statutory rights.

Refunds

Once a withdrawal has been properly exercised, refunds will be processed in accordance with applicable law.

For statutory withdrawals, payments received from you, including applicable standard delivery costs where legally required, will generally be refunded within 14 days after we receive your withdrawal notice.

We may be entitled to withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will generally be made using the same payment method used for the original transaction, unless otherwise agreed.

Exchanges

If you would like a different product, please contact info@alpibe.com. Depending on the circumstances, the simplest option may be to return the original product and place a new order.

Exceptions

Certain products may be excluded from the statutory right of withdrawal where an exception under applicable law applies, for example certain customized or personalized goods or sealed goods that cannot be returned for health or hygiene reasons once the seal has been removed.

Any applicable exception will be communicated where required.